Questions & answers

Kohl Ithmid is a traditional powdered eye cosmetic with a meaningful place in Islamic culture and tradition. Golden Oasis offers it in a complete set or as refill bottles.

Our listed shade is dark grey rather than jet black. Review the product photographs and description before choosing your set. If the appearance of your bottle concerns you, send our team a clear photo and your order number.

The complete set includes Kohl Ithmid in a glass bottle, a refillable metal applicator bottle and a velvet pouch. Choose your bundle on the product page to see its contents and current price.

Refills are glass bottles of kohl with an applicator in the cap. They do not include the separate metal applicator bottle or velvet pouch from the complete set.

Visit Testing & sourcing to read the available supplier documentation and laboratory report. Laboratory findings apply to the sample identified in the report. We are working toward improved documentation tied to individual batches.

Start with our application video. Use a small amount on a clean, dry, undamaged applicator and tap away excess. Take your time, do not share applicators and discontinue use if irritation occurs.

Your available shipping options and charges appear at checkout. Our Shipping page explains processing and estimated transit times. International customs charges may apply separately.

Use the tracking link in your shipping confirmation email. If you cannot find it or need help with a delivery, contact support@goldenoasis.store with your order number.

Contact support@goldenoasis.store with your order number and clear photos of the item and packaging. Do not use a chipped, sharp or damaged applicator.